NCFE Level 1 Certificate in Customer Service

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Study Programme

Sector: Business, Administration and Law

 

Level One

NCFE Level 1 Certificate in Customer Service

This qualification is suitable for learners aged pre-16 and above.

This qualification provides learners with the skills and knowledge required to successfully work in customer services. It will also build learners’ knowledge of the principles of customer service.

About this qualification:

This is a regulated qualification. The regulated number for this qualification is 601/3972/9. This is a cross sector qualification aimed at current and prospective customer service workers. This qualification covers the skills and knowledge needed to be a customer service worker, covering competencies applicable to a wide range of contexts. This qualification may be eligible for funding.

Aims and objectives of this qualification:

This qualification aims to:

  • Provide learners with the skills and knowledge required to successfully work in customer services
  • Develop learners’ skills in communication, resolving queries and meeting customers’ needs
  • Build learners’ knowledge of the principles of customer service. The objectives of this qualification are to help learners to:
  • Develop customer service skills that can be relied upon by employers in a range of industries
  • Provide learners with the skills and knowledge needed to communicate effectively with customers and provide effective customer service.
  • LOCATION
  • . England (Distance Learning).

Course Delivery

Online/ Classroom

Course Duration

Short Course

Awarding Body

NCFE

Entry guidance:

This qualification is designed for learners aged pre-16 and above who are working in or are looking to work in a customer service role or similar. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification. This qualification is suitable for learners aged pre-16 and above.

For further guidance on funding, please contact us

 

Course Content

All level 1 training course content is beginner level, no previous knowledge is required

  • Understanding mindset
  • Understanding motivation
  • Dealing with your first days at work
  • Working in a team
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