NCFE LEVEL 2 DIPLOMA IN CUSTOMER SERVICE

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Study Programme

Sector: Information and Communication Technology

Features: Learning Resources Available

Level Two

NCFE LEVEL 2 DIPLOMA IN CUSTOMER SERVICE

This qualification is suitable for learners aged 16 and above. This qualification is designed for those working in a customer service related role, or those who would like to develop knowledge of this area prior to commencing employment.

Aims and objectives of this qualification this qualification aims to:
  • Provide learners with the skills and knowledge required to successfully work in customer services
  • Develop learners’ skills in communication, resolving queries and meeting customers’ needs
  • Build learners’ knowledge of the principles of customer service. The objectives of this qualification are to help learners to:
  • Develop customer service skills that can be relied upon by employers in a range of industries
  • Provide learners with the skills and knowledge needed to communicate effectively with customers and provide effective customer service
  • LOCATION
  • . England (Distance Learning).

Course Delivery

Online/ Classroom

Course Duration

Short Course

Awarding Body

NCFE

Course Content

All level 1 training course content is beginner level, no previous knowledge is required

  • Understanding mindset
  • Understanding motivation
  • Dealing with your first days at work
  • Working in a team
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